Shipping policy
Shipping Policy
Last updated: October 20, 2026
Where we ship
We ship to all 50 US states, Washington, D.C., Puerto Rico, US territories and APO/FPO/DPO military addresses, and internationally to most countries.
Processing time
Orders are prepared and handed to the carrier within 48 hours (business days, excluding weekends and US holidays).
Shipping options and costs
| Option | Delivery time after shipping | Orders under $50 | Orders of $50 or more |
|---|---|---|---|
| Standard Shipping | 3–6 business days | $5.95 | Free |
| Express Shipping | 1–3 business days | $12.95 | $9.95 |
These US rates apply to every US address. Deliveries to Alaska, Hawaii, Puerto Rico, US territories and military addresses can take a few extra business days.
International shipping
| Option | Delivery time after shipping | Orders under $100 | Orders of $100 or more |
|---|---|---|---|
| International Shipping | 7–15 business days | $14.95 | Free |
International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are not included in our prices or shipping costs and are paid by the recipient. Customs processing can add time beyond the estimate above.
The free shipping threshold applies to the order total after discounts, before taxes. Within the United States, every bundle (Buy 2, Get 1 Free and Buy 3, Get 2 Free) ships free with Standard Shipping.
Delivery times are estimates from the carrier and start once your order has shipped. Carrier delays (weather, holidays, high volume) can happen and are outside our control.
Order tracking
As soon as your order ships, you'll receive an email with your tracking number. You can follow your package any time on our Track your order page. Tracking can take up to 24 hours to show the first update.
Auto-Refill shipments
Auto-Refill jars ship automatically every 28 days, within 48 hours of each renewal charge. Shipping on Auto-Refill orders is free.
Address changes
Need to change your address? Contact us as quickly as possible. We can update it as long as your order hasn't been handed to the carrier. Please double-check your address at checkout: we can't be responsible for packages sent to an incorrect address provided at checkout.
Lost, delayed or damaged packages
If your tracking hasn't moved for 10 business days, if your package is marked delivered but you can't find it, or if it arrives damaged, email support@magnetic-skin.com. We'll sort it out with the carrier and send a replacement or a refund. See our Refund Policy.
Taxes
Sales tax is calculated at checkout based on your shipping address, where applicable. For international orders, see the duties and customs note above.